You may place an order over the phone by giving us a call at: (+33) 644639486. You may also order on our website. Follow these steps to place an order with us online:
While you are not required to create an npchn account in order to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. Creating an account with us also allows you to create a gift registry and share it with both family and friends.
Creating an account with us is easy, simply click here.
Our exclusive, online children’s boutique is proud to ship internationally, delivering renowned and custom made garments around the world! We use DHL and FedEx shipping and our packages deliver within a few days. You can refer to our Shipping Policy for all additional shipping details.
Please check our Shipping Policy for a detailed breakdown of our shipping costs.
We offer an expedited service with a rush fee, depending on when the custom order is needed. For in stock items, we offer Next Day Delivery Guaranteed. Rushed orders are ideal for last-minute gifts or events!
We use gift boxes, at no additional charge, for certain orders depending on their size. However, if you would like to ensure that your order comes in a gift box, we recommend that you select our Gift Box option at Checkout.
You can simply click here to track the status of your order. You may also check the status of your order by logging into your account. By doing so, you will able able to view all of the details of your current and past orders.
Please refer to our Shipping Policy for detailed information information.
Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges with your npchn order.
All of the products listed on our site are available and ready to ship unless otherwise stated. Custom orders may take up to 6 weeks to ship, depending on the item ordered. Details are on the product description.
Our Couture line features handmade pieces made with the highest quality textiles, fabrics and designer materials. Each item has been carefully designed and selected specifically for the npchn aesthetic, and as such they come in small quantities. Should you want to place a custom order for a specific style, please email us at [email protected]
We accept all major forms of credit card including Visa, Mastercard, American Express and Discover. We also accept Amazon Payments and PayPal – a safe, secure service that accepts all major credit cards as well as e-checks. We process all orders through our SSL secured shopping cart. We are a verified boutique site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.
npchn is located in Kansas City, France. While we do not have a physical boutique at the moment, we are strongly considering the option in the future.
npchn is proud to cater to Children of ages Newborn to 14 years old, both girls and boys. Our clothing is designed and manufactured in Europe. Since European sizes tend to run slightly bigger than US ones, you can refer to our Size Guide to ensure that you find the right size for your little one.
You may only use one code at a time. If you have two discount codes, only one can apply per order. If you have store credit, you will only be able to use that code. No other code can be entered in addition to the store credit code.
We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it. For any further inquiries about your order, please email us at [email protected] with your inquiry described in full, as well as your order number.
npchn will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience.
Sales tax is only collected in-state, from residents of the state of Kansas. We do not collect Sales Tax from residents of all other states or countries.
We’re sorry that an item you are looking for has already sold out! npchn makes its best effort to restock all items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available". Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available!
npchn loves to connect with its customers and is happy to answer any additional questions that you may have. While most commonly encountered questions can be answered by visiting our FAQ page, you can send us a message through our Contact Page if you have any additional inquiries.
Have more questions? Please email: Customer Service.